At Gemini Goddess Hair, we take extreme pride and confidence in our entire product line. All products undergo a rigorous quality inspection process to ensure they are free of flaws and defect, and are of top quality. Therefore, due to the nature of our products and for hygiene reasons, there are absolutely no returns. ALL SALES ARE FINAL AND THERE WILL BE NO REFUNDS ISSUED! Should you wish to cancel prior to processing, only store credit will be issued.
In the event that you believe there are issues with your order, please contact us within 2 business days and we will be happy to review your purchase. If we deem that your order was fulfilled incorrectly, we will immediately offer a replacement item OR store credit as long as the item is undamaged, unaltered, and in the same condition as when received (unwashed/uncombed/unaltered in any way). All zip ties, rubber bands, tags, etc. must be intact or your claim will not be entertained.